SHIVAM VERMA
Fraud Investigation Analyst
I am a Fraud Investigation Analyst with 3 years and 11 months of experience at OCube, specializing in AML/KYC compliance and fraud detection. I successfully achieved 100% regulatory checklist completion with zero compliance deficiencies, showcasing my commitment to excellence in this critical field. I am expanding my expertise by contributing to a Fraud Risk & Investigation team, leveraging my skills in data analysis and AI to enhance fraud prevention strategies.
Skills
Experience
OCube
Apr 2023 - Apr 2024
Investigated suspected fraud and high-risk cases by conducting transaction monitoring and risk profiling on individual and business client accounts, identifying fraudulent activity patterns and escalating findings to senior compliance officers for regulatory action. Conducted detailed Enhanced Due Diligence (EDD) and Customer Due Diligence (CDD) investigations for corporate and individual client profiles, including Freezone entities, documenting findings and achieving 100% regulatory checklist completion with zero compliance deficiencies. Analysed transaction patterns, customer behaviour, and risk indicators by verifying KYC documentation, beneficial ownership structures, identity documents, and source-of-funds declarations against AML/KYC regulatory standards. Performed PEP screening, sanctions checks, and negative media reviews as part of full customer risk assessments, supporting fraud prevention initiatives across the onboarding lifecycle. Prepared investigation reports and maintained rigorous case documentation and audit trails, ensuring ongoing readiness for external regulatory audits and a compliance-first culture. Collaborated cross-functionally with operations and compliance teams to align fraud monitoring processes, identify control gaps, and recommend procedural improvements.
iEnergizer
Apr 2024 - Dec 2025
Conducted internal policy compliance checks and wage access verification (Earned Wage Access up to 50%) for 50-70 enterprise employee transactions daily, identifying anomalies and policy deviations consistent with fraud risk indicators. Investigated transaction-related queries and flagged irregularities for major enterprise clients including Walmart, Compass Group, and UNFI, building stakeholder coordination skills directly applicable to fraud case investigation. Maintained 95%+ CSAT consistently across high-volume operations, demonstrating sustained accuracy, attention to detail, and SLA adherence in compliance-adjacent fraud-risk monitoring. Took a proactive, risk-aware approach to identifying anomalies in transaction processing, supporting fraud detection and prevention responsibilities.
Tech Mahindra
Sep 2022 - Jan 2023
Managed 30-40 daily customer interactions for ASOS, maintaining 90%+ quality scores and consistent SLA adherence; developed strong case documentation and escalation management skills relevant to fraud case handling. Investigated and resolved orders, returns, and service escalations, coordinating with internal teams to ensure accurate case closure - reinforcing investigation and resolution workflows applicable to fraud analysis.
Teleperformance
Jan 2022 - Aug 2022
Handled 40-60 daily customer queries via chat and calls, achieving 90%+ satisfaction scores through accurate, first-time resolutions; built a strong foundation in compliance documentation and case management.
Certifications
AML / KYC Fundamentals
Digital Marketing Certification
Certified Course in SEO, SMO & Email Marketing
English Communication & Self-Development
Jan 2019
Education
Bachelor's Degree (Open University Mode) • In Progress
Get in Touch
Interested in collaboration or just want to say hello? Feel free to reach out!