Refund Policy

Last updated: February 18, 202

7-Day Money-Back Guarantee

Not happy? Get a full refund within 7 days. No questions asked.

Eligibility for Refund

You are eligible for a full refund if:

  • You request a refund within 7 days of your initial payment
  • You have a Standard (₹99/mo) or Premium (₹199/mo) subscription
  • This is your first refund request (we don't offer multiple refunds to the same user)

How to Request a Refund

  1. Email us: Send an email to hello@resumeportfolio.in with subject line "Refund Request"
  2. Include:
    • Your email address used for payment
    • Razorpay transaction ID (found in payment receipt email)
    • Brief reason (optional — helps us improve)
  3. Wait for confirmation: We'll process your refund within 24-48 hours
  4. Receive refund: Money will be credited back to your original payment method within 5-7 business days

What Happens After Refund

  • Your subscription is cancelled immediately
  • Your portfolio remains publicly accessible (we never delete portfolios)
  • You lose editing access
  • Premium features (AI, unlimited edits, premium themes) are disabled
  • You can re-subscribe anytime to regain full access

Non-Refundable Cases

Refunds are NOT available if:

  • More than 7 days have passed since payment
  • You've already received a refund once (prevents abuse)
  • Your account was terminated for Terms of Service violations
  • You used a discount code or promo (discounted prices are final)

Partial Refunds

We do NOT offer partial refunds for:

  • Unused days in the month (subscriptions are billed monthly, not daily)
  • Unused edit limits
  • Downgrading from Premium to Standard mid-month

Why This Policy?

We want you to try our service risk-free. 7 days is enough time to:

  • Upload your resume and generate a portfolio
  • Try different themes
  • Test AI features (Premium users)
  • Publish and share your portfolio
  • See if it helps your job search

If it's not the right fit, just email us. No hard feelings! 😊

Questions?

Contact us anytime: hello@resumeportfolio.in